- Submitting a Complaint
To initiate the complaint resolution process, please reach out to us via email at [email protected]. In your complaint email, kindly provide the following information:
Your name and contact details.
Details of your contract or project with Paragon Solar Power.
- A comprehensive description of the issue or concern you’re facing.
- Any steps you have taken to address the issue on your end.
- Desired resolution or remedy.
Upon receiving your complaint, we will acknowledge its receipt within 48 business hours.
- Investigation and Resolution
Our team will promptly initiate an investigation into your complaint within 48 business hours of receipt. We understand the importance of timely resolution, and we strive to provide you with feedback within 3 weeks of receiving your complaint. If additional time is needed for a thorough investigation, we will inform you of the extended timeframe, ensuring that your complaint is resolved within a maximum of 25 business days from its receipt.
- Personalized Support
As part of our commitment to resolving your complaint efficiently, one of our dedicated customer care executives will reach out to you over the phone. They will work with you to address the issue and explore potential solutions tailored to your specific situation.
- Specialized Resolution Team
If your concern requires further analysis and attention, we will escalate the matter to our specialized resolution team. This team is equipped to thoroughly assess the issue and provide you with the best possible resolution in line with your needs.
- On-Site Technician Support (if necessary)
In rare cases where an issue necessitates a detailed on-site analysis, our resolution team will organize a qualified technician to visit your location. This technician will work towards a comprehensive resolution of the issue, ensuring your complete satisfaction.
- Escalation to External Authorities (if needed)
At Paragon Solar Power, we strive to address all concerns internally and provide you with a satisfactory resolution. However, we understand that you might seek external assistance if you’re not fully satisfied. If you believe that your concern has not been adequately addressed, you have the option to contact the following external authorities:
Clean Energy Council
- phone: (03) 9929 4100
- Address: : Level 15, 222 Exhibition Street, Melbourne VIC, 3000, Australia
Consumer Affairs (VIC)
- phone: 1300 558 181
- Office: Consumer Affairs Victoria, 121 Exhibition Street, Melbourne, Victoria
- Post: Customer Feedback, Consumer Affairs Victoria, PO Box 123, Melbourne VIC 3001 Website: consumer.vic.gov.au/
Fair Trading (NSW)
- phone: 13 32 20 (8.30am to 5pm, Mon – Fri GMT + 10 hours).
- Head Office Address: NSW Fair Trading, 60 Station Street Parramatta NSW 2150
- Postal Address: NSW Fair Trading, PO Box 972, Parramatta NSW 2124
- Website: http://www.fairtrading.nsw.gov.au/
Consumer Affairs (WA)
- Address: Department of Mines, Industry Regulation and Safety, (Consumer Protection), Level 2, 140 William Street, (entrance off Murray St Mall), Perth WA 6000
- Website: consumerprotection.wa.gov.au
- phone: 1300 304 054
Regional Offices in WA
- Goldfields/Esperance: (08) 9021 9494
- Great Southern: (08) 9842 8366
- Kimberley: (08) 9191 8400
- Mid-West: (08) 9920 9800
- North-West: (08) 9185 0900
- South-West: (08) 9722 2888
Department of Justice and Attorney-General - Office of Fair Trading (QLD)
- Office: Queensland Government Service Centre, Upper Plaza Terrace, 33 Charlotte Street, Brisbane QLD 4000,
- Postal: GPO Box 3111, Brisbane QLD 4001
- phone: 13 QGOV (13 74 68)
- Website: http://www.fairtrading.qld.gov.au
Australian Competition & Consumer Commission (ACCC)
- phone: 1300 302 502
- Website: www.accc.gov.au
Contact Details for Complaints
Paragon Solar Power:
Phone: 07 3523 4211
Email: [email protected]
Address: Level 4, 339 Coronation Drive Milton QLD 4069
We highly value your feedback and take all complaints seriously. Our goal is not only to resolve your concerns promptly but also to learn from them and improve our processes for the benefit of all our customers. Your experience matters, and we are dedicated to ensuring your satisfaction. Please note that while we are committed to addressing your concerns internally, these external authorities can offer additional avenues for resolution if needed. We value your satisfaction and aim to provide the best possible customer experience throughout the complaint resolution process.
Thank you for choosing Paragon Solar Power. Your feedback helps us continually improve our services.
Best regards,
[Your Name]
Customer Relations Manager
Paragon Solar Power
[Your Contact Information]
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